Privacy Policy

River & Oak Labs LLC

Last Updated: 1/27/26

River & Oak Labs LLC (“River & Oak Labs,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with us in any way.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details and transaction information

  • Account or inquiry information submitted through forms

Automatically Collected Information

When you visit our website, we may automatically collect certain information, such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the site

  • Referring URLs

  • Cookies and similar tracking technologies

This information is used to improve site performance, security, and user experience.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling orders

  • Communicating with you about orders, availability, or inquiries

  • Managing customer accounts and requests

  • Improving website functionality and content

  • Maintaining site security and fraud prevention

  • Complying with legal and regulatory obligations

River & Oak Labs does not use personal data for medical decision-making or health profiling.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyze website traffic and usage

  • Remember preferences and settings

You may disable cookies through your browser settings, though some features of the site may not function properly as a result.

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

  • With trusted service providers (such as payment processors, website hosting providers, and analytics services) who assist us in operating our business

  • To comply with legal requirements, subpoenas, or lawful requests

  • To protect the rights, property, or safety of River & Oak Labs, our users, or others

All third-party providers are required to handle your information securely and in accordance with applicable laws.

5. Payment Processing

Payments are processed through secure third-party payment providers.
River & Oak Labs does not store full payment card numbers or sensitive financial credentials on our servers.

Please review the privacy policies of your selected payment provider for additional details.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill business and transactional purposes

  • Comply with legal and accounting requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing the data we hold about you

  • Requesting corrections or updates

  • Requesting deletion of your personal information, subject to legal obligations

To make a request, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal information.

10. Research Use Disclaimer

All products offered by River & Oak Labs LLC are intended for research purposes only.
We do not collect information related to medical conditions, diagnoses, or treatment decisions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

River & Oak Labs LLC
Email: info@riverandoaklabs.com
Website: www.riverandoaklabs.com

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